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Florida, we’ve got you covered

We’re here for you and your family covered through all stages of life. Learn about Medicaid (FL HealthNet) and Long-Term Care plans offered through UnitedHealthcare Community Plan of Florida.

Helping people is at the heart of all we do

It’s your health, it’s your choice.

All Floridians deserve affordable health care, including you. We offer many plans to help Floridians get healthy – and stay healthy. Our plans cover children, pregnant women, adults and people with disabilities.

Choose a plan that gives you more. UnitedHealthcare has a large provider network in Florida. That gives you more options to choose the right doctors and specialists for you and your family. We also offer more benefits and extras, which can make a real difference in your life.

See why Floridians choose UnitedHealthcare

Whatever plan you choose, we’ll help you get the care you need.

  • Large variety of network providers
  • No-cost virtual visits
  • Prescription drugs

UnitedHealthcare Community Plan of Florida is partnering with Unite Us to connect our members to vital community services. Things like food, clothing and financial support. Learn more about Unite Us. 

We want to hear from you!

Do you want to share your opinions about the care you received or the services you need from the Managed Medical Assistance (MMA) or Long-Term Care (LTC) Plans? Our 2023 MMA or LTC Consumer Advisory Committees may be for you. If you are interested in joining or have questions, please send an email to FLCAC@uhc.com. Spanish and Haitian-Creole translators will be available during committee meetings.

Members can earn $20 for joining the 1-hour call about UnitedHealthcare’s MMA or LTC products.Members can earn $20 for joining this 1-hour call about UnitedHealthcare’s Medicaid product.

No-cost Florida health plans

Florida Medicaid Plans:

  • No-cost
  • Children
  • Pregnant women
  • People with disabilities

Florida Long Term Care Plan: 

  • No cost
  • Age 65 and over and eligible for Medicaid

or

  • Age 18 and over and eligible for Medicaid due to a disability

Featured Programs

Medicaid: More for You in 2023

Our Florida Medicaid (Managed Medical Assistance (MMA)) plan offers a range of benefits. It’s for children, families, pregnant women and adults who meet income requirements. We also offer support to adults with special health care needs.

As a UnitedHealthcare Medicaid member, you’ll get all covered services, plus many extras, all at no cost.

  • Unlimited doctor visits
  • Vision and hearing coverage
  • No-cost virtual visits
  • Behavioral, physical, occupational and speech therapy
  • Transportation to and from medical appointments
  • Prescription drug coverage

Medicaid Long-Term Care in 2023

When you choose UnitedHealthcare Health and Home Connection as your Long-Term Care plan, you’ll get full Medicaid benefits. Plus, you’ll also get the extra help you need to live independently in your own home for as long as possible.

  • Personal care to help you bathe and dress
  • Incontinent supplies not covered by Medicare
  • Home modifications to help with mobility and safety
  • Meal preparation or delivery
  • Help with housekeeping
  • Caregiver support
  • And more

Alachua, Baker, Bradford, Citrus, Clay, Columbia, Dixie, Duval, Flagler, Gilchrist, Hamilton, Hardee, Hernando, Highlands, Hillsborough, Lafayette, Lake, Levy, Manatee, Marion, Miami-Dade, Monroe, Nassau, Polk, Putnam, St. Johns, Sumter, Suwannee, Union, and Volusia.

Virtual Visits

It’s not always easy to visit a doctor in person. Virtual visits (or telehealth) lets you talk to a doctor 24/7 using your computer, tablet or smartphone. Telehealth is a good option to treat common conditions that have standard treatments. Here are some examples:

  • Cold, flu, and fever
  • Cough, aches, and sore throat
  • Allergies, skin rash, and irritation
  • Urinary tract/bladder infection
  • Ear infections
  • Sinus infections
  • Migraine/headache
  • And more

Call 1-888-716-8787 for more information.

Transportation

Our Florida Medicaid plan provides unlimited round trips to and from health care locations. That includes rides to:

  • Doctor or therapy visits
  • Health departments
  • Vision clinics
  • Urgent care centers
  • Pharmacies

 

A healthier life is in your future

Keeping a healthy weight. Stopping unhealthy habits. Doing what’s needed to keep you and your family healthy. It all may seem impossible at times. But we have programs that can help. Our UnitedHealthcare Healthy Behaviors program gives you access to a personal health coach and resources to help with things like:

  • Losing weight
  • Quitting smoking
  • Substance abuse
  • Pregnancy and newborn care (UnitedHealthcare Healthy First Steps®)

Our health coaches work with you and your doctor(s) to help you set goals and track progress. You’ll also have the chance to get rewards when you reach certain milestones.

Learn more about the programs available to you as our member.

Your mental health is Important to us

Millions of people in the U.S. are affected by mental health issues each year. If you struggle with stress, anxiety, depression or other issues, help is at hand. As a UnitedHealthcare member, you have access to the Sanvello app at no cost through your health plan.

The Sanvello app gives you access to:

  • Daily mood tracking Answer simple questions each day to capture your current mood, find patterns and review your progress.
  • Coping tools Reach for just the right tool to relax, be in the moment or manage stressful situations, like taking a test or morning dread.
  • Guided journeys Designed by experts for a range of needs, journeys use clinical solutions to help you feel more in control and build long-term life skills.
  • Personalized progress Through weekly check-ins, Sanvello creates a roadmap for improvement. Track where you are, set goals and make strides week by week.
  • Community support Connect with a large community of people and share advice, stories and insights — anytime, anywhere.

Learn more about the Sanvello App.

Learn about plan types

Florida Medicaid Card

Medicaid Plans

Florida Medicaid (FL HealthNet) is health insurance for people with low incomes. You might be able to get Medicaid in Florida if you’re pregnant, have children or live with a disability. In some cases, other adults also may qualify. Costs to you are low and based on your ability to pay. It’s important to know that Medicaid rules and coverage differ from state to state.

See plans in Florida
  • To join UnitedHealthcare, call toll-free 1-877-711-3662, TTY/TDD 1-866-467-4970 to speak to a Medicaid Choice Counselor. You can also enroll online at flmedicaidmanagedcare.com.
  • UnitedHealthcare Community Plan is available in the following counties: Alachua, Baker, Bradford, Citrus, Clay, Columbia, Dixie, Duval, Flagler, Gilchrist, Hamilton, Hardee, Hernando, Highlands, Hillsborough, Lafayette, Lake, Levy, Manatee, Marion, Miami-Dade, Monroe, Nassau, Polk, Putnam, St. Johns, Sumter, Suwannee, Union, and Volusia.
  • UnitedHealthcare Community Plan of Florida is a Managed Care Plan with a Florida Medicaid contract. The benefit information provided is a brief summary, not a complete description of benefits. For more information contact the Managed Care Plan. Limitations, copayments, and restrictions may apply. Benefits, formulary, pharmacy network, premium and/or co-payments/coinsurance may change. UnitedHealthcare does not discriminate on the basis of race, color, national origin, sex, age or disability in health programs and activities.

 

UnitedHealthcareCommunityPlan

Disclaimer Information
(scroll within this box to view)

Looking for the federal government’s Medicaid website? Look here at Medicaid.gov.

UnitedHealthcare Dual Complete plans

Plans are insured through UnitedHealthcare Insurance Company or one of its affiliated companies, a Medicare Advantage organization with a Medicare contract and a contract with the State Medicaid Program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is available to anyone who has both Medical Assistance from the State and Medicare. Limitations, co-payments, and restrictions may apply. Benefits, premiums and/or co-payments/co-insurance may change on January 1 of each year.

Nurse Hotline disclaimer

This service should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through this service is for informational purposes only. The nurses cannot diagnose problems or recommend treatment and are not a substitute for your doctor's care. Your health information is kept confidential in accordance with the law. The service is not an insurance program and may be discontinued at any time. Nurse Hotline not for use in emergencies, for informational purposes only.

UnitedHealthcare Connected® for MyCare Ohio (Medicare-Medicaid Plan)

UnitedHealthcare Connected® for MyCare Ohio (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and Ohio Medicaid to provide benefits of both programs to enrollees. 

UnitedHealthcare Connected® (Medicare-Medicaid Plan)

UnitedHealthcare Connected® (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and Texas Medicaid to provide benefits of both programs to enrollees.

UnitedHealthcare Connected® for One Care (Medicare-Medicaid Plan)

UnitedHealthcare Connected® for One Care (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and MassHealth (Medicaid) to provide benefits of both programs to enrollees. 

UnitedHealthcare Connected® general benefit disclaimer

This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook. Limitations, copays and restrictions may apply. For more information, call UnitedHealthcare Connected® Member Services or read the UnitedHealthcare Connected® Member Handbook. 

UnitedHealthcare Senior Care Options (HMO SNP) Plan

UnitedHealthcare Senior Care Options (SCO) is a Coordinated Care plan with a Medicare contract and a contract with the Commonwealth of Massachusetts Medicaid program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is a voluntary program that is available to anyone 65 and older who qualifies for MassHealth Standard and Original Medicare and does not have any other comprehensive health Insurance, except Medicare. If you have MassHealth Standard, but you do not qualify for Original Medicare, you may still be eligible to enroll in our MassHealth Senior Care Option plan and receive all of your MassHealth benefits through our Senior Care Options (SCO) program.

Star ratings disclaimer

Every year, Medicare evaluates plans based on a 5-Star rating system. The 5 Star rating applies to plan year 2023.

Important provider information

The Choice is Yours

We will provide you with information to help you make informed choices, such as physicians' and health care professionals' credentials. This information, however, is not an endorsement of a particular physician or health care professional's suitability for your needs.

The providers available through this application may not necessarily reflect the full extent of UnitedHealthcare's network of contracted providers. There may be providers or certain specialties that are not included in this application that are part of our network. If you don't find the provider you are searching for, you may contact the provider directly to verify participation status with UnitedHealthcare's network, or contact Customer Care at the toll-free number shown on your UnitedHealthcare ID card. We also recommend that, prior to seeing any physician, including any specialists, you call the physician's office to verify their participation status and availability.

Some network providers may have been added or removed from our network after this directory was updated. We do not guarantee that each provider is still accepting new members.

Out-of-network/non- contracted providers are under no obligation to treat UnitedHealthcare plan members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost- sharing that applies to out-of-network services.

American Disabilities Act notice

In accordance with the requirements of the federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973 ("ADA"), UnitedHealthcare Insurance Company provides full and equal access to covered services and does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Referrals

Network providers help you and your covered family members get the care needed. Access to specialists may be coordinated by your primary care physician.

Paper directory requests

Paper copies of the network provider directory are available at no cost to members by calling the customer service number on the back of your ID card. Non-members may download and print search results from the online directory.

Inaccurate information

To report incorrect information, email provider_directory_invalid_issues@uhc.com. This email box is for members to report potential inaccuracies for demographic (address, phone, etc.) information in the online or paper directories. Reporting issues via this mail box will result in an outreach to the provider’s office to verify all directory demographic data, which can take approximately 30 days. Individuals can also report potential inaccuracies via phone. UnitedHealthcare Members should call the number on the back of their ID card, and non-UnitedHealthcare members can call 1-888-638-6613 TTY 711, or use your preferred relay service.

Declaration of Disaster or Emergency

If you’re affected by a disaster or emergency declaration by the President or a Governor, or an announcement of a public health emergency by the Secretary of Health and Human Services, there is certain additional support available to you.

  • Part A, Part B, and supplemental Part C plan benefits are to be provided at specified non- contracted facilities (note that Part A and Part B benefits must be obtained at Medicare certified facilities);
  • Where applicable, requirements for gatekeeper referrals are waived in full;
  • Plan-approved out-of-network cost-sharing to network cost-sharing amounts are temporarily reduced; and
  • The 30-day notification requirement to members is waived, as long as all the changes (such as reduction of cost-sharing and waiving authorization) benefit the member.

If CMS hasn’t provided an end date for the disaster or emergency, plans will resume normal operation 30 days after the initial declaration.

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Last Updated: 05.26.2023 at 10:48 AM CDT

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