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COVID-19 PSA "Give It A Shot"
All local health departments are offering walk-in options. Individuals can also schedule a COVID-19 vaccine appointment by visiting covid19.tn.gov or vaccinefinder.org. The mission of the Tennessee Department of Health is to protect, promote and improve the health and prosperity of people in Tennessee. Learn more about TDH services and programs at www.tn.gov/health.
Tennessee CoverKids provides free, comprehensive health coverage for qualifying children age 18 and younger and pregnant women. It covers preventive health services, doctors visits, hospital visits, vaccinations, well-child visits, developmental screenings and mental health. Children also get vision and dental care.
More information on eligibility and enrollment can be found on the TennCare website.
Find providers and coverage for this plan.
Search for doctors, hospitals and specialists.
Find medications covered by this plan.
Find information about behavioral health and what to do in mental health emergencies.
Find information about vision care.
Need Help and Civil Rights
We obey federal and state civil rights laws. We do not treat people in a different way because of their race, color, birth place, language, age, disability, religion, or sex. Do you think we did not help you or you were treated differently because of your race, color, birth place, language, age, disability, religion, or sex? You can file a complaint by mail, by email, or by phone. Download and print the information (PDF 30.64 KB) or see below:
UnitedHealthcare Community Plan
Attn: Appeals and Grievances
P.O. Box 5220
Kingston, NY 12402-5220
Phone: 800-690-1606 TTY: 711
Health Care Finance and Administration
Office of Civil Rights Compliance
310 Great Circle Road, Floor 3W
Nashville, Tennessee 37243
Phone: 855-857-1673 (TRS 711)
You can get a complaint form online at:
You can get a complaint form online at:
Or you can file a complaint online at:
U.S. Department of Health & Human Services
Office for Civil Rights
200 Independence Ave SW, Rm 509F, HHH Bldg.
Washington, D.C. 20201
Phone: 800-868-1019 (TDD): 800-537-7697
Benefits & Features
Trouble hearing can affect your everyday life in many ways. Our plan includes services and support to help protect the hearing of members age 18 and under.
- Exams, therapy and tests.
- Hearing aids.
Healthy First Steps®
Build a healthy future for you and your baby and earn great rewards with Healthy First Steps. Our program will help you take the right steps to keep you and your baby healthy. Plus you can earn $20 just for signing up.
We will help you:
- Choose a pregnancy provider and a pediatrician (child’s doctor).
- Schedule visits and exams and arrange rides to your visits.
- Earn rewards for going to visits throughout your pregnancy and baby’s first 15 months of life.
- Get supplies, including breast pumps for nursing moms.
- Connect with community resources such as Women, Infants and Children (WIC) services.
- Nursing care.
- Room and board.
- Supplies and equipment.
- Treatment and therapies.
- Diagnostic tests and exams.
And after you leave the hospital, you are not alone. We make sure you get follow-up care to continue healing at home.
Do you know about the Affordable Connectivity Program? It’s a new program that helps pay for high-speed internet. You can use the internet for work, school, healthcare, and more. What do you get with this program? You may get up to $30 per month off your internet bills. There is also a one-time $100 discount off a laptop, tablet, or computer. Who can get this program? Any household that has at least one person enrolled in Medicaid. How do you get this program? You must enroll to get it. Go online to getinternet.gov and enroll today.
Your doctor and you need to understand each other. Not speaking English well makes this difficult. We can arrange for a medical interpreter to be at your appointments.
We also have people in member services who speak more than one language. Chances are, we have someone who speaks your language.
Lab and X-rays
Knowing what's wrong and finding it early can make all the difference. Our plan covers:
- Labs and testing.
- X-rays, scans and other imaging.
We’ll help you get the information needed to improve your health or be at your best.
You can receive information in your preferred language. Just ask. We also have people at our member service centers who speak more than one language. Chances are, we have someone who speaks your language.
Prenatal and postpartum care.
Understanding your health care options can be confusing. We can answer your questions simply and completely.
We help you find:
- Hospitals or other health facilities.
- Local resources.
Mental health is as important as physical health. That’s why we have the same coverage for both.
Required care is 100% covered with no copay. This includes:
- Mental health therapy.
- Substance abuse treatment.
Members have no copayments for:
- Preventive care.
- Annual checkups.
Sometimes continued care is needed after leaving the hospital or urgent care. For example, after a serious illness, surgery or injury. In these cases, a nurse will make home visits to:
- Provide medical care for you.
- Answer your questions and concerns.
Medical questions and situations can sometimes come at inconvenient times. When you have questions about your health or your child’s health, you can call a trained nurse 24/7.
Our NurseLine nurses will:
- Listen to the symptoms.
- Guide you on self-care.
- Advise you about getting care at a doctor visit or an urgent care center.
- Help you know when to go to the emergency room.
A pregnancy is a journey you'll want to make with the help of friends, family and a pregnancy doctor, or OB-GYN.
All of your recommended prenatal clinical visits and tests are covered.
At these visits, the clinic will:
- Make sure you and your baby are healthy.
- Explain what to expect at each stage of your pregnancy.
- Answer your questions.
Well-baby, well- child visits/ Immunizations
Primary Care Provider
You get a primary care physician (PCP) who is your main doctor. Use the Doctor Lookup tool to see if your doctor is in our network.
Your PCP is your main doctor for:
- Preventive care.
- Treatment if you are sick or injured.
- Referrals to specialists for certain conditions.
You know the bad health effects of smoking.
You know you need to quit. We support you while you quit with the help of coaches and supplies. The only thing you won't get from us is a lecture.
Shots and Vaccines
Routine shots help keep you healthy. So, our plan covers:
- Recommended shots and vaccines.
- Influenza shots.
Regular eye exams and glasses, if needed, can help you see more clearly.
Members age 18 and younger receive: an exam and glaucoma testing) per calendar year, one set of lenses (including bi-focal, tri-focal, etc..) per calendar year; and one set of eyeglass frames every 2 calendar years.
For pregnant women age 19 and older, vision services are limited to medical evaluation and management of abnormal conditions and disorders of the eye. The first pair of cataract glasses or contact lens/lenses after cataract surgery are covered.
Our plan encourages a healthy approach to eating and living. To help our members be their best, we cover:
- Screening for obesity.
- Support for healthy diet and exercise choices.
- Health coaching.
Well visits with your doctor can help keep you healthy. These visits can help catch health problems early so they can be treated. Preventive services include:
- Checkups for adults and children.
- Well-baby care.
- Care for women expecting a baby.
- Routine shots and tests.
You will not have a copayment for preventive care.
Healthier Tennessee is a priority of the Governor’s Foundation for Health & Wellness, involving action promoting healthier behaviors in schools, workplaces and in places of worship. More information is available at www.healthiertn.com.
Attention Deficit/Hyperactivity Disorder (ADHD)
Crisis Provider Information
Crisis Provider Information for Children and Adolescents
My Choices for a Healthier Me
2022 CHIP Newsletters
Updating your TennCare Information
Telling TennCare about a new phone number, address, or other changes is easy.
There are several ways to report a change. You only have to pick one:
- Call TennCare Connect for free at 855-259-0701.
- Use your TennCare Connect online account at https://tenncareconnect.tn.gov.
Haven’t created an online account yet? Go to https://tenncareconnect.tn.gov and click on the Create Account button. After you create an account and have logged in, select Link My Case from the menu option at the top. You’ll need to enter your Social Security Number (SSN) to link your case to your TennCare Connect account.
- Use the TennCare Mobile App to report phone or address changes.
Haven’t downloaded it yet? Go to the iTunes or Google Play store and look for TennCare Connect. After installing the app, create an account by clicking the Create Account button. You’ll need to enter your Social Security Number (SSN) to link your case to your TennCare Connect account.
This link is being made available so that you may obtain information from a third-party website. This link is provided solely as a convenience and is not an endorsement of the content of the third-party website or any products or services offered on that website. We are not responsible for the products or services offered or the content on any linked website or any link contained in a linked website. We do not make any representations regarding the quality of products or services offered, or the content or accuracy of the materials on such websites.